All Courses
These are the courses currently offered at Sales Training Africa. We will be adding more courses soon so please check back.
CALL CENTER COMPETENCIES – CCC
Foundation Course in Tele–sales & Marketing
Course Description:
This Foundation Course is imperative for current Call Center Agents and anyone contemplating an ever-increasing-income-generating career in sales. Call Center Competencies – CCC – empowers you with the critical skills needed to excel in the Sales and Marketing environment. Developing Call Center Core Competencies gives you the sustainable competitive advantage that guarantees exponential financial returns. Unleash the Agent that you are destined to be with Call Center Competencies – CCC – and experience financial independence. Be an Agent-in-Demand and carve an enviable prosperous career path in Sales today. Increase your chances to be selected, up your game and be in demand in the Call Center space and more.
The National Qualifications Framework (1998) describes competence as the application of knowledge, skills and attitudes in a specific context. Competence is the delivery of work at the required standard. Competent performance requires the right level of skills, knowledge and attitudes, and is also be determined by talent, experience and the application of certain personal qualities (NQF, 1998). This market-related Course is designed within that robust framework.
E.T.M – EMPOWERED TELE-MARKETING
Intermediary Course for Call Centre Agents & Customer Service Representatives
Course Description:
This Training Course uses Cognitive Principles and Social &Behavioral Science techniques to enhance your effectiveness as a Call Center Agent and Customer Service Representative. You will learn how to say more with less words, how to ‘read’ and profile your customer through conversation and how to convert ‘leads’ with the least effort in less time. The application of this research-based and industry-tried model will improve and incrementally increase your conversion and retention rate to more than eighty percent. This is a MUST DO Course for every person working in a Call Center or Customer Service environment.
With this Course you will gradually transform your earning capacity towards an unbelievable improved profit margin for you, as an individual, and collectively as a business/agency.
Connect like a pro with clients/customers, convert like a genius and earn like never before. We create Sales Champions and Life-time Loyal Ambassadors. E.T.M can become your ATM.
A.C.T.S – ADVANCED COURSE IN TELE – SALES & MARKETING
Course Description:
This Course is an Advanced Skills Development Course for those who want to Step-up, Raise-the-bar and be a Game-changer in Sales. A.C.T.S will guide you through the PLAYING model of Sales and Marketing and inspire you to become a PEAK Sales-person who operates with integrity at all times. Are you a big fish in a small pond? It’s time to transcend the limitations of the past, reach your full potential and reap the biggest Return on Investment – in yourself! Your earning potential is in direct correlation to your individual potential. Therefore, an investment into yourself bears dividends in your sales.