About Us

At Callcentretraining.co.za, (previously SalesTraining.africa), our goal is to equip people with employable skills that are internationally recognized, competitive, market-related and relevant.

In South Africa, according to the Quarterly Labour Force Survey (QLFS) released by Statistics South Africa … South Africa’s single biggest economic problem remains the extremely high and increasing unemployment rate which is sitting at levels above 32% right now. According to OutlookIndia.com , More than seventy million youth, in India, are not in employment, education and training. It is not too different in other countries.

But – for anybody to be employed they must first be employable. So the bigger question is: Are you Employable? Being qualified makes you employable. To increases your chances of being employed you have to be employable – that is the reality. When potential employers look for employees, their preference is to employ the qualified – it saves them time and money.

Every year the number of young people who will be unemployed increases simply because they are unemployable (while job creation still remains a crisis).
Resilience Coaching International, in partnership with the Bangkok School of Management in Thailand and the European International University in Paris believe in making people employable with the relevant skills for different sectors. After extensive research and discussions with various stakeholders and Partners, Call Centre Training (a subsidiary of Resilience Coaching International) introduced the Short Certificate Course: CALL CENTER COMPETENCIES – CCC, FOUNDATION COURSE IN TELE – SALES & MARKETING at the most affordable cost to the young people of South Africa, because of its accreditation … to the world.

Any intelligent person would tell you that Sales is one of the most financially rewarding employment sectors with the potential to increase your remuneration based on your performance. It is a transferable skill that you can take with you into any opportunity. Historically, Call Centres or Customer Contact Centres, employed young people who have just completed matric with no relevant skills or education beyond high school. As a result, staff turn-over (attrition) is a serious challenge that costs companies millions in training and re-training at regular intervals. People
resign or just ‘abandon’ their work stations because they feel incompetent when they don’t experience immediate results for their efforts. But remember: Confidence hinges on Competence.

We want to make you Employable – by certifying you immediately upon completion of the Course: Call Centre Competencies. This is an  international certification. You can successfully complete the Call Centre Competencies – CCC – Course which empowers you with the critical and foundational skills needed to excel in the Sales and Marketing environment. You will be coached until you pass with excellence – guaranteed.
We are in the business of empowering people with employable  skills. As per your preference: “We will make your profile available, upon completion, to all Call Centres – so that your application is ‘accessible’ to your prospective employer, for verification, without you standing in queues or filling in numerous forms. This can save you a lot of time and money, again.